K-State Research and Extension News
October 27, 2011
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Got a Lemon? Money Management Pro Offers Tips for Resolving Disputes

MANHATTAN, Kan. – Researching products and services before buying can spare a consumer disappointment and time-consuming follow-up if a product or service fails to live up to its advertised claims.

And, while shoppers are encouraged to consider which product or service matches their needs and budget, Carol Young, K-State Research and Extension financial management specialist, also advises checking the warranty, guarantee, and results of consumer product testing before buying.

Keep receipts, and read instructions for using a new product or service and heed recommendations, she said.

If a problem occurs, make a note of it, the date it occurred, and report it promptly.

“Keep a paper trail,” said Young, who advised jotting down the name of the person, date and time that issues with a product or service were reported. If a subsequent report or reports are required, keep a chronological record of each to verify the complaint and move toward resolution.

If a complaint is not resolved in a timely manner, ask to speak to a supervisor, and follow up with higher level of management until the problem is resolved satisfactorily.

More money management tips are available at K-State Research and Extension offices throughout the state and online.


K-State Research and Extension is a short name for the Kansas State University Agricultural Experiment Station and Cooperative Extension Service, a program designed to generate and distribute useful knowledge for the well-being of Kansans. Supported by county, state, federal and private funds, the program has county Extension offices, experiment fields, area Extension offices and regional research centers statewide. Its headquarters is on the K-State campus, Manhattan.

Story by: Nancy Peterson
K-State Research & Extension News

Carol Young is at 785-532-5773